Troubleshooting

“No course” or wrong enrolment

• Verify course_id matches Edwiser eb_course / Moodle ID or LearnDash course post ID.
• Confirm the user is enrolled in the LMS for Moodle/LearnDash paths.

Check-in AJAX fails

• Check for JavaScript errors and plugin conflicts on the page.
• Verify HTTPS for mixed-content issues.
• If using full-page cache, exclude attendance pages from cache.

QR code does not scan

• Ensure URL in [attendance_qr] matches the public page URL.
• Test with multiple QR reader apps.

CSV export empty or blocked

• Confirm you are logged in as a user allowed to export.
• Try again after disabling aggressive security plugins temporarily on staging.

Support: support@mindfuldesign.me.